Did you find the venue accessible & comfortable?

Yes – absolutely. The venue was very easy to find, and I never had any issues accessing it. The space Tracy has created is calm, welcoming. It felt like a safe and comfortable environment to talk openly each time.

Did you find the service agreement clear and informative?

Yes. All was clear and straightforward, and Tracy took the time to explain everything in a way that was easy to understand. She outlined the different approaches she draws from and helped me understand how these would support the areas I wanted to work on. This made me feel confident about the process from the start.

Did you find the therapy useful?

Before starting therapy, I had spent several months reflecting on where I was in life; what wasn’t working for me, what I wanted to improve, and what felt like it was holding me back. I knew something needed to change, but I didn’t know how to get there on my own.

Working with Tracy helped me gain clarity and direction. She guided me in exploring my thoughts and feelings, and supported me in finding my own answers rather than giving quick fixes.

I understood the problems, but I didn’t know the solution - and Tracy helped me discover and understand the path forward. I felt genuinely comfortable opening up, sharing personal information, and lowering my guard.

Did you feel the therapy was tailored to your needs?

Yes, absolutely. Even though we met fortnightly, Tracy always picked up seamlessly from where we left off.

Each session built naturally on the last, and she adapted her approach based on what I needed in the moment. She asked thoughtful questions, offered guidance when appropriate, and made sure our discussions stayed relevant to my goals. It always felt personalised rather than a one size fits all approach.

Do you feel the therapy you received was good value for money?

It’s an interesting one. In my view, the right therapy is priceless. The value I got from each session far outweighed the financial cost. While therapy can seem expensive on paper, the progress I made and the tools I’ve gained have been worth it, and I see it more as an investment - one that has paid off.

Is there anything that could have been done differently to enhance your
experience?

No, I can’t think of anything. The experience was positive.

Would you recommend Clarendon Counselling?

Absolutely. I would highly recommend Tracy’s service to anyone who feels stuck, overwhelmed, or unsure of their direction. I’m genuinely grateful for the progress I’ve made through working with her.

Did you find the venue accessible & comfortable?

Yes. Always lots of parking available and the room was always inviting and relaxing.

Did you find the service agreement clear and informative?

Yes. It covered everything it needed to and made the service offering clear.

Did you find the therapy useful?

Incredibly useful. The changes it has made to my life are huge, being able to identify and manage my depression/anxiety symptoms has meant I can live a much more balanced life.

I previously explained my depressive episodes as feeling like sinking right to the bottom, and even when these passed it felt like I was half holding my breath waiting for the next one to come. I now feel like I am way more capable of recognising and helping myself from reaching the very bottom, and I don’t cloud my happier times by thinking about what might happen.

“I accept what has been and what will be” has become a personal mantra and it’s therapy that has helped me really believe this and implement it in my life.

Other people around me have also noticed the difference, and commented that I seem much more relaxed and balanced. My best friend recently mentioned that the changes in me and my outlook have helped him reflect and make positive changes in his own life. So the benefits are not just felt at the source (me) but rippling out too.

Did you feel the therapy was tailored to your needs?

Yes. Even towards the end of my therapy journey when I was attending on a monthly basis Tracy would always be able to pick up where we left off, or pick up the threads that had appeared over a number of therapy sessions.

I attended for a number of years, and the relationship that was built with Tracy definitely made it easier to feel comfortable and open up.

Do you feel the therapy you received was good value for money?

Yes. The changes it helped me to implement were invaluable. I think the pricing was very fair for the amazing level of service.

Is there anything that could have been done differently to enhance your
experience?

Nothing that was big enough for me to recall now.

Would you recommend Clarendon Counselling?

A thousand times yes, and I have. I will often tell people how valuable I have found therapy and recommend it to almost everyone (we can all do with some introspection haha).

I will continue to sing the praises of therapy, and would recommend Clarendon Counselling, and
Tracy, without hesitation.

Did you find the venue accessible & comfortable?

Yes venue was easy to find and the room itself was nice and cosy.

Did you find the service agreement clear and informative?

Yes, everything was made really clear from the initial phone call and first session.

Did you find the therapy useful?

Yes, it helped me out a lot sometimes with things I didn’t even know I needed help with. Having someone to listen and talk through things was great and along the way learning some helpful tools to support and be kinder to myself.

Did you feel the therapy was tailored to your needs?

Yes, I felt the sessions could really vary whilst still having the same underlying considerations of the wider picture.

Do you feel the therapy you received was good value for money?

Yes

Is there anything that could have been done differently to enhance your
experience?

No

Would you recommend Clarendon Counselling?

Yes I would recommend Tracy to people.

Did you find the venue accessible & comfortable?

Yes, I found the venue both accessible and comfortable. The environment felt welcoming, calm, and easy to navigate, which helped me feel more at ease during the session.

Did you find the service agreement clear and informative?

Yes, the service agreement was clear and informative. It explained the expectations and boundaries in a way that was easy to understand, and it helped me feel more confident about the process.

Did you find the therapy useful?

Yes, I found the therapy very useful. It gave me a safe space to reflect, understand my feelings more clearly, and explore new ways of coping. The guidance helped me gain perspective and feel more supported in my personal journey.

Did you feel the therapy was tailored to your needs?

Yes, I felt the therapy was thoughtfully tailored to my needs. The sessions focused on what I was experiencing, and the approaches used felt relevant and personal, which helped me feel truly understood and supported.

Do you feel the therapy you received was good value for money?

Yes, I felt the therapy was good value for money. The sessions were meaningful, supportive, and helped me make real progress, so I felt that the time and care provided were well worth the investment.`

Is there anything that could have been done differently to enhance your
experience?

Honestly, I felt very supported throughout the process, and there isn’t much I would change.

Everything was handled with care and professionalism.

Would you recommend Clarendon Counselling?

Yes, I would definitely recommend the service to others. The sessions were supportive, professional, and genuinely helpful. I felt heard, understood, and guided in a meaningful way. Overall, it was a very positive experience.

Did you find the venue accessible & comfortable?

Yes, the room is very warm and welcoming.

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

Yes absolutely. From when we started in February I feel we have made lots of progress, it’s a shame we now have to take a break.

Did you feel the therapy was tailored to your needs?

Yes I feel like Tracy really understood our needs both as a couple and individually and was excellent at being the mediator and explaining our feelings in a way we understood to the other person.

Do you feel the therapy you received was good value for money?

Yes I do.

Is there anything that could have been done differently to enhance your
experience?

I feel Tracy did enhance our experience by allowing us to attend alone and also as a couple.

Would you recommend Clarendon Counselling?

I can’t recommend Tracy enough and have passed her number on already to a few couples.

Did you find the venue accessible & comfortable?

Yes

Did you find the service agreement clear and informative?

Yes, it was straightforward.

Did you find the therapy useful?

Yes, it felt like a safe and non-judgemental space to vent and talk about anything, which was greatly appreciated.

Did you feel the therapy was tailored to your needs?

Yes, as all I required was a person to talk to who understood the journey.

Do you feel the therapy you received was good value for money?

It was good value for the money paid.

Is there anything that could have been done differently to enhance your
experience?

No, however longer sessions (60-70 minutes instead of 50 for example) would have been my recommendation.

Would you recommend Clarendon Counselling?

100% would recommend for everyone! Tracy is an amazing person to work with.

Did you find the venue accessible & comfortable?

The office was very warm and inviting and I felt extremely at ease there. I also found it accessible.

Did you find the service agreement clear and informative?

I did find the service agreement clear and informative and knew exactly what to expect and what was expected from me.

Did you find the therapy useful?

Therapy with Tracy was so useful that I almost can't put into words how impactful it's been for me!

Tracy identified patterns in my thinking and behaviour that I would never have been able to discover on my own and she really helped me get to the route of some actions and ways of thinking that were ultimately not serving me very well. Getting to grips with this through therapy has allowed me to re-frame a lot of negative or unhelpful ways of thinking that has really helped me day-to-day.

Tracy has really helped me set boundaries within myself but also for other people that I feel has brought a sense of peace to my life.

Did you feel the therapy was tailored to your needs?

I do think the therapy was tailored to my needs as Tracy let me lead the sessions in the way I wanted and gave me the freedom to talk about whatever was on my mind without trying to guide the conversation too specifically.

It never felt like she was going through a strict checklist in her mind or trying
to put me in a box.

Do you feel the therapy you received was good value for money?

I think the therapy was very good value for money.

Is there anything that could have been done differently to enhance your
experience?

I really don’t think so!

Would you recommend Clarendon Counselling?

I would not hesitate to recommend Tracy to anyone who feels like they need a bit of extra support. No matter how big or small!

Did you find the venue accessible & comfortable?

I chose to have virtual sessions with Tracy which she kindly accommodated.

Did you find the service agreement clear and informative?

The service agreement was simple and clear to understand. We reviewed and filled this in together. When there were any changes to service Tracy
communicated these changes in advance with ample time to agree or have a discussion with her to see how therapy might work moving forward.

Did you find the therapy useful?

I used Tracy’s services for 2 years and found the therapy very useful. We addressed the initial reason why I sought out therapy, but then we also dived into other topics over the course of the 2 years, going into inner child work and working on self-confidence. I truly feel like I have evolved with the help of therapy and Tracy’s guidance.

Did you feel the therapy was tailored to your needs?

I do feel therapy was tailored to my needs. We addressed topics concerning narcissism which is one of Tracy’s specialisms but as the sessions evolved, Tracy worked with my needs to tailor each session to what was coming up at the time.

Do you feel the therapy you received was good value for money?

Yes it was.

Is there anything that could have been done differently to enhance your
experience?

Nothing is coming to mind. The sessions gave me what I needed and helped me to understand myself a little bit more at this stage of life.

Would you recommend Clarendon Counselling?

I would fully recommend this service to others.

Did you find the venue accessible & comfortable?

Yes

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

Yes, I found it really helpful, judgement free. No problem was too small and I felt safe to talk about anything.

Did you feel the therapy was tailored to your needs?

Yes I felt like we spoke about what I wanted to address but also found things I didn't know would be worth discussing. All of it was equally useful. I found certain approaches helpful which we then applied to other situations.

Do you feel the therapy you received was good value for money?

Yes

Is there anything that could have been done differently to enhance your
experience?

No

Would you recommend Clarendon Counselling?

Yes

Did you find the venue accessible & comfortable?

Very! The car park was easy to access, and the room itself was very comforting. Warm lighting and a cozy atmosphere definitely made it feel like a safe space.

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

100%. I can’t express enough how helpful it has been for me. Not only have I learnt coping skills that I now couldn’t imagine my days without, but I also feel like I understand myself so much more.

I can confidently say that the way I view myself, and the world around me, has shifted for the better. Although I still experience daily struggles, I now feel more confident in my ability to cope with them.

Did you feel the therapy was tailored to your needs?

Yes. Coming into sessions I knew that the focus was completely on the things I was experiencing, and I felt completely seen and understood.

Do you feel the therapy you received was good value for money?

Yes

Is there anything that could have been done differently to enhance your
experience?

No

Would you recommend Clarendon Counselling?

I already do recommend the service to others!

Did you find the venue accessible & comfortable?

Yes

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

Yes. Changed my life for the better. Helped me overcome worries using different techniques.

Did you feel the therapy was tailored to your needs?

Yes. Tracy understood my needs and what would work best for me.

Do you feel the therapy you received was good value for money?

Yes

Is there anything that could have been done differently to enhance your
experience?

No

Would you recommend Clarendon Counselling?

Yes

Did you find the venue accessible & comfortable?

Yes, sometimes parking was difficult but the counselling space was great.

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

Yes, Tracy, has been helping me for quite some time, before and after my partner was diagnosed with cancer and passed away. I felt it was a safe space where I could be listened to and say how I really felt with no judgement.

Therapy helped me work through the loss and grief I was suffering whilst also trying to navigate the new life I now had. I can honestly say, after some dark times, my life is looking up and therapy helped me be positive again.

Did you feel the therapy was tailored to your needs?

Yes, the counselling was aimed at helping me cope with grief, helping me realise that there would be a future again and I could talk about anything no matter how small.

Did you feel the therapy you received was good value for money?

Absolutely!

Is there anything that could have been done differently to enhance your
experience?

Nothing at all.

Would you recommend Clarendon Counselling?

Absolutely

Did you find the venue accessible and comfortable?

Yes both. I didn't have to think about the venue at all so could concentrate on reason for being there.

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

The therapy was essential when it first began as I couldn't function properly on a daily basis as my mind was consumed with the issues that brought me to therapy. Over time the strategies Tracy taught me I was able to apply in order to improve my thoughts and mental health in general and then further down the line I was able to utilize for other issues/areas of my life e.g. work, future ambitions. 

Was the therapy tailored to your needs?

Yes as referenced above initially the therapy was tailored to help me more urgently and then developed into assisting me with work and general confidence issues. 

Was the therapy good value for money?

Yes - the money particularly in the beginning was irrelevant as therapy was helping me to survive.

Is there anything that could have been done differently to enhance your experience?

No - I didn't need anything more than someone who I was comfortable talking openly to.

Would you recommend Clarendon Counselling?

I would encourage anybody to use this service (even without urgent issues) - I would say this was absolutely vital in me surviving and then over time thriving.

Did you find the service agreement clear and informative?

Yes

Did you find the therapy useful?

Yes the therapy has been very useful. Talking to Tracy has given me more clarity and insight into my current situation. She listened with great empathy and made me feel very heard and understood. She gave me new ways of seeing things and altered my perspective which was very helpful

Was the therapy tailored to your needs?

I’m not sure that I had any needs that it needed to be tailored to?!

Was the therapy good value for money?

I wish that all therapy could be cheaper as that was the main reason I had to discontinue it, but I understand that is just the going rate and can’t be helped.

Is there anything that could have been done differently to enhance your experience?

No

Would you recommend Clarendon Counselling?

Yes I would – I like Tracy’s approach. She is calm, kind and non-judgemental.

Do you have any comments about the venue?

Venue was comfortable and easy to find, though I did have an issue with the main door the first few times. I suspect this was more user error than anything else. The furniture arrangement within the room is comfortable without feeling like you’re on a stage.

Did you find the service agreement clear and informative?

Yes, the information was presented up front so I was aware of the working relationship immediately and was given the opportunity to set the best timing and frequency that worked for me.

Did you find the therapy useful?

Definitely found it helpful. I started the sessions with incredibly low self esteem / confidence after a bad relationship. Tracy listened to me and reframed the situation in a way that meant I was able to stop blaming myself for things that were out of my control. With Tracy’s help I managed to learn techniques to stop ruminating, to build elements into my life that I could grow self-esteem around, and to identify the issues if/when the problems arise again.

Was the therapy tailored to your needs?

As stated in previous answers Tracy tailored the sessions to my schedule, even taking a couple of sessions over the phone due to my terrible work-life balance! The therapy sessions built on each other and I was able to introduce issues as they arose.

Was the therapy good value for money?

Therapy is an expensive endeavour whichever path you choose to take so I didn’t go in with the expectation of it being quick or cheap. That said the difference it has made to my life has been worth the cost and I would not go back given the opportunity, so in conclusion yes I would say it was good value for money.

Is there anything that could have been done differently to enhance your experience?

Again, as stated above the couple of phone sessions we had when I couldn’t make it to the venue were invaluable as it meant I was able to keep going with the process when I had a busy schedule. Perhaps offering them at a slightly reduced rate (10-20% maybe? I don’t know) could be useful for others too.

Would you recommend Clarendon Counselling?

Yes I would thoroughly recommend the service to others and in fact have done so already, although they may live slightly too far away. There is an element of luck to find the right therapist for you, and I am incredibly grateful for having found Tracy. Thanks again.

Did you find the venue accessible and comfortable?

Yes.

Did you find the service agreement clear and informative?

Yes.

Did you find the therapy useful? And if so, how?

100%. It has really helped me figure out things that were never clear to me before. From our sessions I have been able to implement clear boundaries with people, do more of what makes me happy, focus on what is important and get some kind of balance back in my life.

Did you feel the therapy was tailored to your needs?

100%. I think just talking things through helps.

Did you feel the therapy you received was good value for money?

Yes, although Id love it to be £20.00 a session! Ha ha!

Is there anything that could have been done differently to enhance your experience?

No I think it was great

Would you recommend the service to others?

Yes, you are so easy to open up to.

Did you find the venue accessible and comfortable?

Yes. A calming environment, easy to find and private.

Did you find the service agreement clear and informative?

Yes. Sent in good time before starting the sessions and easy to understand. Fair points and expectations raised.

Did you find the therapy useful? And if so, how?

Yes. It facilitated conversations which we have struggled to have on our own due to emotions getting in the way. It helped us to explore each others perspectives without judgement and gain a better understanding of our own, and each others, needs. It also supported us to recognise some of our own behaviours and provided alternative means to express our feelings.

Did you feel the therapy was tailored to your needs?

Yes, each week we focused on specific areas of our relationship that we identified as a couple. Relevant material/suggestions were made based on our values and preferences.

Did you feel the therapy you received was good value for money?

Yes

Is there anything that could have been done differently to enhance your experience?

Maybe a short written summary of the positives discussed and areas to develop after each session for couples to refer to. This may provide a kind of “journal” approach to keeping track of progress and priorities in between session. To prevent conversations and progress being made “in session” only. Alternatively, maybe to encourage the person/persons to complete themselves as part of the journey.

Would you recommend the service to others?

Yes, I have done so.

Did you find the venue accessible and comfortable?

Really nice, comfortable and modern environment to visit. Very discreet and newer premises easy to access with plenty of parking.

Did you find the consultation session informative?

Initial consult was thoroughly informative, Tracy was very transparent and I understood the upcoming process well.

Did you find the therapy useful?

I found my therapy sessions to be powerfully useful. Given some of the difficult conversations and subject matter, I always felt completely at ease and comfortable to share and discuss whatever I needed to. I found that sometimes my sessions would be discussive and exploratory, and others would be an outlet for me to talk and decompress. Both of these approaches were really useful and allowed me to come to conclusions myself in a safe environment where it could be delved into further. The experience has completely changed my perspective on my relationships, provided me with improved self-worth and given me the day-to-day tools to cope better.

Did you feel the therapy was tailored to your needs?

I did. At no point did the flow of conversation feel awkward or forceful, instead following well in a way that made sense and felt completely natural. In our sessions Tracy would always be attentive to me and areas I wanted to discuss more. I never felt silly for making points or bringing up specific things, or that directions I wanted to go in were jarring with how the session perhaps ‘should’ go, which was something I was perhaps worried about beforehand. They always felt like sessions tailored completely to my mood and the subject matter at hand. Therapy was daunting for me to finally jump in to, but at no point did my sessions fulfil that fear. They came to be something I enjoyed as a completely safe space.

Did you feel the therapy you received was good value for money? Please comment:

Extremely good value for money. I would say it took maybe 2-3 sessions to feel truly comfortable sharing; it was then I got much more from them. Early on I accepted that I would only get from the experience what I was willing to give, so luckily I was able to be fully transparent and gained a lot because of that.

Is there anything that could have been done differently to enhance your experience?

Honestly, no. I’ve really enjoyed my time speaking with Tracy. Perhaps a water source in the room for when you have rabbiters like me! 😊

Would you recommend the service to others?

Absolutely. 100%. I personally think everybody, who can, should take part in some sort of therapy.

Did you find the venue accessible and comfortable? Please comment:

Yes, the room itself was always warm and inviting (even in winter) with a relaxing atmosphere.

Did you find the service agreement clear and informative? Please comment:

Yes, Tracy explained that she would work with a range of methods best suited throughout my sessions and was flexible to work alongside NHS CBT.

Did you find the therapy useful? And if so, how? Please comment:

Incredibly so! Every week / session it felt like I came away knowing a bit more about myself. Initially we would talk about things to try and implement but as time went by I was encouraged to self-reflect.

Did you feel the therapy was tailored to your needs? Please comment:

Yes – Tracy was happy to talk about what was worrying me that particular week – even if not what had been planned or completely different to previous week.

Did you feel the therapy you received was good value for money? Please comment:

Yes – easily the best money I have spent, much more so than e.g. gym memberships. It was always treated as a priority cost for me.

Is there anything that could have been done differently to enhance your experience?

I don’t think so

Would you recommend the service to others? Please add any further comments:

Yes – I have already recommended therapy / counselling to so many others, and with my treatment now complete wouldn’t hesitate to recommend Tracy

Did you find the venue accessible and comfortable? Please comment:

Yes, very easy to get to and nice comfortable space

Did you find the service agreement clear and informative? Please comment:

Yes, learnt lots of techniques to think differently about things and change my thought processes

Did you find the therapy useful? And if so, how? Please comment:

Excellent, could not have got through the last 7 months without your support

Did you feel the therapy was tailored to your needs? Please comment:

Yes very much so

Did you feel the therapy you received was good value for money? Please comment:

Yes excellent value for money. We never spend money on our mental health & it’s so important as we’d think nothing of buying clothes or makeup. Money well spent to invest in myself.

Is there anything that could have been done differently to enhance your experience?

No

Would you recommend the service to others? Please add any further comments:

Yes & I will be back should I need support again

Did you find the venue accessible and comfortable? Please comment:

Yes, easy to park and Tracy’s room is always calm and welcoming.

Did you find the service agreement clear and informative? Please comment:

Yes, all my sessions have been informative.

Did you find the therapy useful? And if so, how? Please comment:

Most definitely. I didn’t think I had anything to discuss until starting the sessions. They have helped me turn my life around.

Did you feel the therapy was tailored to your needs? Please comment:

Yes, it was all about me. Something I found strange to begin with.

Did you feel the therapy you received was good value for money? Please comment:

Yes, worth every penny.

Is there anything that could have been done differently to enhance your experience?

No, everything was perfect.

Would you recommend the service to others? Please add any further comments:

Yes, Tracy was fantastic. Thanks so much.

Did you find the venue accessible and comfortable? Please comment:

Very easy access. Room is warm and inviting. Feel comfortable at every session.

Did you find the service agreement clear and informative? Please comment:

Yes, Tracy always offers an informative view and supportive direction on matters discussed.

Did you find the therapy useful? And if so, how? Please comment:

The therapy helped me through a very dark and difficult situation and has started me on the road to recovery.

Did you feel the therapy was tailored to your needs? Please comment:

Most definitely.

Did you feel the therapy you received was good value for money? Please comment:

Again, most definitely. The therapy has been priceless.

Is there anything that could have been done differently to enhance your experience?

Nothing at all.

Would you recommend the service to others? Please add any further comments:

Yes I would

Do you have any comments about the venue?

The current venue is better than the last venue…. Easy parking, nice big light private room- will miss moving the little pillow!

Were your appointments flexible to your needs? Please comment:

Very flexible- always worked well

Did you feel you were well listened to? Please comment:

EVERY SINGLE TIME!

Did you achieve what you set out to achieve? Please comment:

I achieved more than I ever thought was possible. It's transformed my life and given me skills and techniques to take into the future to keep achieving more. 

Would you recommend Clarendon Counselling? Please comment:

Already have multiple times!